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Terms and Conditions

Here at Cronulla Websites we believe in a transparent, ‘no surprises’ approach. We are up-front about what you can expect from us. These terms and conditions are part of the contract you enter into when you engage Cronulla Websites.  Please read them carefully, and let us know if you have any questions. In these terms and conditions ‘you’ is the client, it’s employees and agents, and ‘I’, ‘me’, ‘my’, ‘we’ or ‘us’ is Cronulla Websites, its employees, and agents.

1. Any additional services

When I quote for a project, I want to eliminate ‘dead time’, such as chasing up responses to emails.  This time doesn’t benefit you and is a direct cost for our business. Other web design businesses will just add a large margin to their quote.  I prefer to give you maximum visibility and control over your costs, you only pay for the services that you use.

Any work or services not defined in the work agreement will be costed at my standard rate of $100 per hour (plus GST for Australian clients).  This includes:

  • Additional face-to-face meetings at your request. There will not be any additional charge for face-to-face meetings that we request.
  • Liaison time for making changes to the project scope.
  • Waiting time where you are more than 10 minutes late for an appointment.
  • The scheduled time where you miss an appointment or reschedule with less than 24 hours notice.
  • Liaison time or refamiliarisation time where I don’t receive information from you within the agreed time.
  • Liaison time or refamiliarisation time where the project completion date is delayed by more than 1 month (and where we have not directly caused that delay).
  • Administration and project management related to any of the above tasks.

2. Timeframes

How we will work with you to keep the project on track.

  • We will endeavour to deliver all work by the agreed deadline – or before.  However, circumstances beyond my control – including major illness or family emergencies – may prevent us from getting work to you on time. We will inform you within two business days if any such events happen.  We will also work with you to minimise the impact on the project delivery.
  • Unless agreed otherwise, you will provide feedback or information within seven business days.
  • We will allocate time to work on this project for the periods indicated in the project plan. If we are unable to complete work at these times because we have not received information from you, we will continue the project at the next opportunity.  This may affect the overall project delivery time.
  • If a response or information from you is delayed by more than 21 business days, we may consider the project complete and invoice you for all work completed up to that date. Unless we’ve agreed otherwise, we will cost the work completed using a pro-rata rate against the total project cost.

3. Payment

Please pay on time.

  • Invoices must be paid within 14 calendar days unless you negotiate a different arrangement before entering into the contract. We may add a 10% charge for late payment.
  • If we decide to get help from a third party organisation to recover a debt, you are also responsible for paying any additional costs involved in recovering that debt, including legal expenses.

4. Intellectual property

We’re creating something valuable for you.  This section describes how you gain ownership of the end-product – and how we refer to it in our marketing or training.

  • You gain full intellectual property rights for the content when we receive complete final payment.  Until then, Cronulla Websites will retain intellectual property in the version of content that we have written or edited.
  • We reserve the right to refer to this project and your business name, and to use your logo and content for promotional or educational purposes.

5. Confidentiality

Keeping your trust – even when the project’s finished.

  • If we’ve signed a separate confidentiality agreement with you, then that agreement will apply instead of this Part.
  • We won’t disclose any information that you indicate is confidential.
  • You won’t disclose any information about our pricing structure, or project documents.

6. Exclusion of liability

Part of my ‘no surprises’ approach is covering every scenario – however unlikely.

  • We will endeavour to make sure that our work doesn’t infringe on any copyright, or other right of a third party.
  • However, we are not liable to you, or any third party, for damages, including lost profits, lost savings, complaints, claims, litigation or other incidental, consequential or special damages that arise from my work for this project.
  • You are responsible for checking the factual accuracy of the content for this project.
  • We take pride in the quality of our work and check it carefully.  However, we don’t guarantee that our work is free from errors. You are responsible for final approval.

7. Disputed terms

What happens if this contract’s legality is disputed.

  • If any part of this contract is deemed to be unlawful, void or unenforceable, then that part will be severed from this contract.  Severing that part won’t affect the validity or enforceability of the rest of this contract.

8. Communication

Keeping in touch when your project is finished

  • We may add you to our email list to keep you updated on our work at Cronulla Websites, and to check in with you.  You can unsubscribe at any time, and we will not give your email address to anyone else.